Introduction:

We are seeking a reliable and efficient Dish Washer to join our team and ensure that our kitchen is clean and well-maintained. The Dish Washer will be responsible for washing dishes, pots, and pans, as well as maintaining a clean and organized work area. The successful candidate will be able to work efficiently in a fast-paced environment and be able to lift heavy objects.

Responsibilities:

• Wash dishes, pots, and pans using a dishwasher or by hand

• Maintain a clean and organized work area, including sweeping and mopping the floor and cleaning equipment and surfaces

• Assist with inventory management, including restocking supplies as needed

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Ability to work efficiently in a fast-paced environment

• Ability to lift heavy objects

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• Professional development opportunities

• Positive and supportive work environment

The Executive Chef is responsible for ensuring that the standards and quality of the food production and hygiene within the kitchen are maintained consistently at the highest level, this role is hands-on and requires attention to detail along with a positive work attitude. The Executive Chef must be creative and proficient in all aspects of food preparation, understand and be proficient in labor control, and control food and operating costs and procedures.

ESSENTIAL FUNCTIONS:

• Supervise the preparation of all food.
• Ensure all food is prepared as per food preparation requirements.
• Ensure meals are produced on time, and in sufficient quantities for the restaurant.
• Teach new staff the skills they require to perform their roles.
• Oversee and monitor the work of kitchen staff to ensure all tasks are completed as required.
• Modify or create new menus which meet the quality standards.
• Recruit and manage kitchen staff.
• Monitor operating budgets to ensure costs are controlled and kept within appropriate expense levels.

DUTIES & RESPONSIBILITIES:

• Ensures restaurant meets or exceeds back of house budgeted goals including budgeted labor, food and other controllable costs.
• Responsible for meeting monthly and yearly food costs of goods and labor costs goals.
• Drives sales through creative and cost-effective menu items.
• Maintain stock levels of all kitchen supplies.
• Oversee and supervise all kitchen staff.
• Ensure any staffing issues are resolved fairly and as quickly as possible.
• Perform administrative duties as assigned.
• Arrange for equipment repairs and purchases.
• Other duties as assigned by management.

Benefits:

·         Health Insurance*

·         Dental Insurance*

·         Vision Insurance*

·         Supplemental Life and Disability Insurance*

·         Paid Time Off (PTO)

·         Employee Discounts

·         Employee Meal

Uniforms

Working conditions:

Office, professional work environment with a combination of indoors and some exposure to outdoors.

 Capacity to safely lift and carry items between 10 to 35 pounds.

  Non-permanent work schedule, schedule is flexible depending on business levels and occupancy.

  Essential physical requirement of sitting and standing for long periods of time, stooping and typing.

Walking, using stairs, bending, and squatting.

Exposure to constant hot environment- Heat radiating from ovens, gas burning stove etc.

We are seeking a skilled and experienced Cook to join our team and prepare high-quality dishes for our guests. The Cook will be responsible for preparing ingredients, cooking and presenting dishes, and maintaining a clean and organized work area. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Prepare ingredients for cooking, including washing and chopping vegetables and meat

• Cook and present dishes according to menu specifications, including following recipes and presentation standards

• Maintain a clean and organized work area, including washing dishes and utensils and maintaining inventory levels

• Communicate effectively with other team members, including the kitchen staff and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a cook or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• Professional development opportunities

• Positive and supportive work environment

Hotel House Person

The House person is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel.

• Supports the Room Attendants by ensuring guest room supplies are well stocked, trash and debris are removed from the rooms as well as other cleaning duties as assigned
• Set up furniture items in guest rooms as requested.
• Remove items from hallways and transport to designated areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash.
• Clean, maintain, and store cleaning equipment.
• Assist with for deep cleaning in hotel rooms as well as public spaces (lobby, elevators, hallways, restaurant, banquet space, etc.)

Job Summary

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

QUALIFICATIONS:

• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service oriented manner.
• Maintain regular attendance in compliance with La colombe d'Or Restaurnat and Hotel LLC, standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform when working.
• Comply at all times with La Colombe d'Or restaurant and Hotel, LLC . standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
• Maintain key control system.
• Supervise all staff in Housekeeping holding them accountable and responsible for their work performance.
• Submit proper documentation regarding poor work performance misconduct excessive absenteeism lateness and improper attire.
• Handle items for 'Lost and Found' according to the standards.
• Be familiar with all La colombe d'Or Restaurant and Hotel, LLC policies and Rules.
• Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
• Ensure the overall appearance cleanliness and orderliness of staff.
• Oversee the daily assignment of duties ensuring each Room Attendant and House Person carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.
• Oversee proper and constructive training of Room Attendants.
• Motivate coach and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Monitor all V.I.P.'s special guests and requests.

Position Summary:

Provide excellent customers services internally and externally, supervises front desk team members to ensure extraordinary guest satisfaction. Displays a professional and courteous manner to all employees, arriving, departing, guests by providing anticipatory service.

Front Office manager inspires, motivates, guides, and oversees the team while sharing knowledge with the front office associates. Is responsible for ensuring hotel charges processed diligently to guest’s accounts, invoices are accurate, direct billing, and billing instructions are verified. The Front Office manager will ensure that all guests are always satisfied and display excellent customer service.

Report to: General Manager

Duties and Responsibilities:

·        Manage front office and overnight employees.

·        Responsible for running the operations of providing excellent guest services to our guests.

·        Responsible for training and follow-up of policies, rules and regulations including code on conduct all front office and overnight employees.

·        Responsible for the adequate management of services provided by our third-party company valet services, to ensure compliance with the hotel’s policies, rules and regulations.

·        Welcome guests, check-in, check-out, distribute room keys and explain the hotel’s amenities.

·        Billing, collect a method of payment from customers, guest ledger, pending charges.

·        Respond to guests’ issues and complaints in a friendly and timely manner.

·        Explain local amenities and attractions to guests.

·        Work with other staff members/departments to ensure that all guest rooms meet hotel standards and accommodate any special client needs.

·        Arrange specialized amenities for arrivals and VIP guests.

·        Liaison between Front Office and Valet.

·        Monitoring PMS “Mews” (Reservations, Availability, Room Status, Billing)

·        Oversee the Front Office team.

·        Responsible for the weekly scheduling of staff members, ensuring that each shift is properly staffed to provide excellent customer services.

·        Participate in daily, weekly meetings pertinent to the operations of the property.

·        Coordinate and ensure proper and adequate delivery of guests’ amenities as necessary.

·        Order or purchase necessary items to manage the front office department.

·        Receive purchase items, approve invoices and code them appropriately using our General Ledger chart of accounts.

·        Coordinate with Housekeeping and engineering departments to ensure cleanliness and readiness of sleeping rooms and common areas.

·        Be the focus person responsible for overall guest relations and VIPs.

These are some of the basic responsibilities and obligations to be covered by this position.

MINIMUM QUALIFICATIONS:

•  Comfortable working in fast paced, high-energy environment.
• Strong communicator and service oriented
• Demonstrates timeliness and a sense of urgency
• Sense of humor, positive and friendly

DUTIES AND EXPECTATIONS:

• Welcome guests in a warm and friendly manner.
• Learn the service flow and assist servers deliver excellent service
• Deliver food to the proper guest every time utilizing seat numbers.
• Perform table maintenance and detailing during operational hours.
• Assist the servers in all aspect of the front and back of the house functions
• Assist with setup and breakdown of the restaurant
• Adhere to all La Colombe d’Or policies and procedures
• Maintain an impeccably clean work environment that includes all guest and service areas in the restaurant.
• Come to work on time, in a clean uniform and ready to work with a positive attitude
• Responsible for wishing all guests a warm farewell.
• We value previous experience but would be willing to hire without experience for the right candidate.

BENEFITS:

• Great training program and good tips
• Opportunity for advancement within the company
• Flexible Schedule
• Health Insurance*
• Dental Insurance*
• Vision Insurance*
• Supplemental Life and Disability Insurance*
• Paid Time Off (PTO)
• Employee Discounts
• Professional Development Assistance
• Employee Meal
• Uniforms
• Full-time employees eligible (30+ hrs per week).

SCHEDULE:

• Daytime, Night, and Weekends are available. Full-Time and Part-Time.

EDUCATION

• High School or equivalent

Hotel Maintenance

Hotel Maintenance plays a crucial role in ensuring the smooth operation of a hotel by making sure that all facilities, utilities and equipment are in good working condition.

We are seeking a skilled and reliable hotel maintenance staff member to join our team.

In this position, you will play a key role in maintaining the premises of our hotel, including the repair and maintenance of hotel facilities such as HVAC, electrical, plumbing systems, and other hotel equipment.

Our ideal candidate is detail-oriented, flexible, and willing to take on routine and non-routine tasks as the need arises.

Responsibilities

• Perform routine maintenance tasks, including painting, some electrical repairs, HVAC repairs, plumbing, etc.
• Responding to guest issues in a timely and efficient manner
• Perform preventive maintenance in hotel sleeping rooms and public areas.
• Maintain daily logs of operation, maintenance, and safety activities
• Communicate with hotel management on any work orders, safety issues, or concerns
• Ensure that all work areas are clean and organized
• Comply with all safety and health regulations
• Undertake duties as assigned or emergency tasks

Qualifications

• Proven experience in a similar role
• Knowledge of general maintenance processes and methods
• Working knowledge of tools, common appliances and devices
• Manual dexterity and problem-solving skills
• Good physical condition and strength
• High school diploma or equivalent; Certificate in HVAC, building maintenance technology or relevant field will be a plus

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Employee discount

Introduction:

We are seeking a skilled and experienced Cook to join our team and prepare high-quality dishes for our guests. The Cook will be responsible for preparing ingredients, cooking and presenting dishes, and maintaining a clean and organized work area. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Prepare ingredients for cooking, including washing and chopping vegetables and meat

• Cook and present dishes according to menu specifications, including following recipes and presentation standards

• Maintain a clean and organized work area, including washing dishes and utensils and maintaining inventory levels

• Communicate effectively with other team members, including the kitchen staff and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a cook or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• Professional development opportunities

• Positive and supportive work environment

DUTIES AND EXPECTATIONS:

• Enjoy cleaning and is detailed
• Ability to take initiative and work without close supervision
• Stay productive and complete rooms timely
• Be careful handling cleaning materials safely
• Assist other staff as needed
• Occasionally assist guests fulfilling requests and supplies
• Maintain a good relationship with front desk staff and housekeeping 
• Be able to follow emergency procedures
• Warmly interact with all guests, including in public areas and while completing guest requests
• Responsible for providing exemplary customer service in a friendly and professional manner
• Full understanding of emergencies procedures 
• Promoting safety by being alert to observe, correct and report any safety hazards immediately
• Clean and maintain the appearance of the surrounding areas of the hotel, including removing debris or trash from ground if found 
• Report on all maintenance issues in rooms and public areas
• Remove dirty laundry from rooms, replace it and make rooms
• Assist with other duties as needed and requested

MINIMUM QUALIFICATIONS:

• PREFERRED housekeeping experience in high quality hotel or service environment
• Physical ability to stand or walk for long periods. Occasionally bend.
• Be able to lift 20 pounds.
• Personable and enjoy dealing with the public
• Pleasant and helpful personality
• Able to meet all scheduling requirements timely
• Able to anticipate needs of guests in their rooms and proactively work to meet those needs
• Strong attention to detail and directions
• Must pass a background check
• Eligibility work

BENEFITS:

• Health Insurance*
• Dental Insurance*
• Vision Insurance*
• Supplemental Life and Disability Insurance*
• Paid Time Off (PTO)
• Employee Discounts
• Employee Meals
• Uniforms

              *Waiting period may apply.  Only full-time employees are eligible

SCHEDULE:

• Flexible, open seven days a week. Full-Time or Part-Time

EDUCATION:

• High School or equivalent. 

LANGUAGE:

• English (Spanish also is highly desirable and helpful)

Guest Experience Curator

This position is focused on driving customer retention, increasing brand advocacy, and elevating the overall guest unique experience at La Colombe d’Or Restaurant and Hotel, LLC.

Responsibilities:

Guest Engagement: Welcome VIP/loyalty members upon arrival, personalize their stay, and maintain high visibility in public areas to obtain feedback.

Relationship Management: Build rapport with guests, anticipating their needs to create "authentic personalized memories"

Issue Resolution: Own guest concerns, handling guest opportunities promptly and professionally to ensure satisfaction.

Loyalty Program Advocacy: Promote loyalty to LA Colombe d’Or Restaurant and Hotel, LLC, by anticipating guest needs, resolution of opportunities presented and cultivating a personalized relationship with our guests.

Data Analysis & Reporting: Monitor guest feedback (NPS scores, online reviews), analyze trends, and report on key performance indicators (KPIs) to improve service.

Operational Support: Coordinate with other departments (Sales, front office, Housekeeping and Engineering) to ensure special requests and amenities are delivered.

Skills and Qualifications:

Communication: Excellent verbal and written communication skills for interacting with guests, responding to emails, and handling feedback

Customer Service: Strong, proactive approach to service with a passion for exceeding expectations

Conflict Resolution: Ability to remain calm and professional while resolving guest issues.

Organization: Detail-oriented, capable of managing guest lists and tracking preferences.

Technology Proficiency: Experience with CRM software and hotel/property management systems (PMS). 

Will assist in Front Office operations as needed.

Perform any other duties assigned by Management

Be actively engaged with our guests and deliver memorable guest experiences

Working conditions:

           Office, professional work environment with a combination of indoors and some exposure to outdoors.

            Capacity to safely lift and carry items between 10 to 35 pounds.

            Non-permanent work schedule, schedule is flexible depending on business levels and occupancy.

            Essential physical requirement of sitting and standing for long periods of time, stooping and typing.

            Walking, using stairs, bending, and squatting.

• Manage online, phone and in-person room reservations.
• Welcome guests, check-in, check-out, distribute room keys and explain the hotel’s amenities.
• Billing, collect a method of payment from customers, guest ledger, pending charges.
• Respond to guests’ issues and complaints in a friendly and timely manner.
• Explain local amenities and attractions to guests.
• Work with other staff members/departments to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
• Arrange specialized amenities for arrivals and VIP guest.
• Liaison between Front Office and Valet.
• Monitoring (PMS) “Mews” (Reservations, Availability, Room Status, Billing)
• Provide detailed Training to front desk team
• Oversee the Front Office team.

The Hotel Ambassador assists guests with overall guest experience. All team members at La Colombe d’Or will anticipate guests’ needs and assist throughout their stay as needed to ensure they enjoy a memorable stay.

Job Responsibilities:

·         Responsible for the welcome of all guests that enter La Colombe d’Or, escorting them to the appropriate area.

·         Be present on the lobby floor and warmly interact with all guests using guest names, including in public areas and while completing guest requests and tasks.

·         Speak to guests with clear, professional, and respectful language always.

·         Efficiently check-in and check-out guests, handling payments, applying credits, and accurately using the Property Management System.

·         Handle guest inquiries, requests, and special arrangements with keen attention to detail, accurately, with care and in a timely manner.

·         Take in-room dining calls and orders, demonstrating in dept knowledge of food and beverage menus.

·         Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

·         Resolve guest complaints promptly and professionally.

·         Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

·         Answer phone calls in a timely manner to place reservations, promote, upsell hotel services, amenities, and packages.

·         Maintain the front of the house clean and organization to reflect our luxury standards.

·         Uphold security and privacy standards to ensure guest safety and confidentiality.

·         Foster a friendly, professional, and luxury-oriented atmosphere for guests.

·        Has a full understanding of emergencies procedures, safety and critical thinking.

·         Promoting safety by being alerted to observe, correct and report any hazards immediately and in a timely manner.

·         Assist guests with Restaurant reservations and seating arrangements

·        Re-stock minibar for guest rooms

Working conditions:

           Office, professional work environment with a combination of indoors and some exposure to outdoors.

            Capacity to safely lift and carry items between 10 to 35 pounds.

            Non-permanent work schedule, schedule is flexible depending on business levels and occupancy.

            Essential physical requirement of sitting and standing for long periods of time, stooping and typing.

            Walking, using stairs, bending, and squatting.